Privacy Policy
Motorola. ("Motorola") is committed to the fair and transparent processing of the personal information ("Personal Information") of our customers, consumers and website visitors, and strives to ensure that you have the greatest possible control over this information. This Privacy Policy explains the types of personal information that we collect, and how we use and share the information provided. This Privacy Policy also explains your privacy rights (see section below, entitled your privacy rights below) and how you can manage the privacy of your Personal Information. This Privacy Policy is governed and controlled by Motorola Terms of Use. For more information about Motorola's Terms of Use, please click on the Terms & Conditions of use link.
Personal Information
This Privacy Policy describes how Motorola collects, uses, and shares the Personal Information of Motorola individual or enterprise-level clients and visitors to the Motorola website, www.motorola.mobilesentrix.com. Personal Information is any information that can be used to identify, locate or contact you. It also includes other information that may be associated with your Personal Information, such as your preferences or interests.
Information We Collect
Information You Provide
Motorola may at www.motorola.mobilesentrix.com collect Personal Information directly from you when you visit the Motorola website (the "website" or "site"), and only when you consent for Motorola to do so. This may be through Motorola web forms or registrations, applications or surveys, and in connection with your inquiries and purchases you make. Motorola may also collect your Personal Information when you sign up to receive material about Motorola products and services. For example, you may choose to provide your name, contact information, and/or financial information in connection with a promotion or support program.
Information about Children
The Motorola website is not directed to children under 18 years of age, and Motorola does not otherwise knowingly solicit or collect Personal Information from, or market to, children. If you are under 18 years of age, do not attempt to register for or use any service provided by Motorola, and do not provide Motorola any Personal Information about yourself.
If a parent or guardian becomes aware that his or her child has provided Motorola with Personal Information, he or she should contact us as described in the "How to Contact Motorola" section below. Motorola will take reasonable steps to delete such information from Motorola database in accordance with applicable legal requirements.
Cookies and Other Technologies
Motorola may gather information about you automatically through your use of the Motorola website, e.g. your IP address GEO Location, IP Address/Location and how you navigate the site. When you visit the Motorola website, Motorola may collect information by automated means, including technologies such as cookies, browser analysis tools, server logs and web beacons. This information is not personally-identifiable. Motorola may use this information to better understand, customize and improve user experience with the Motorola website, Motorola services and Motorola offerings, as well as to manage Motorola advertising.
Cookies
When you visit the Motorola website, we place cookies on your computer. For more information about Motorola Cookies Policy, see Motorola Cookie Policy under the Terms of Use tab on this Motorola website.
Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow Motorola to recognize you when you return. They also help Motorola to provide a customized experience and enable Motorola to detect certain kinds of fraud.
In many cases, you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different, so visit the “Help” section of your browser to learn about cookie preferences, about how to prevent your browser from accepting cookies, and about other privacy settings that may be available. Your web browser may also be set to allow you to be notified each time a cookie is sent to your browser. Note that if your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. See also Motorola Cookie Policy in the Terms of Use.
Other Technologies
Motorola collects many different types of information from cookies and other technologies. For example, Motorola may collect information about the device you use to access the Motorola website, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Motorola server logs also record the IP address of the device you use to connect to the Internet. An IP address is a unique identifier that devices use to identify and communicate with each other on the Internet. Motorola may also collect information about the website you were visiting before you came to www.motorola.mobilesentrix.com, and the website you visit after you leave the Motorola website.
In many cases, the information Motorola collects using cookies and other tools is only used in a non-identifiable way, without any reference to your Personal Information. For example, Motorola uses information that we collect about all website users to optimize the Motorola website and to understand website traffic patterns. Motorola may aggregate and/or de-identify the data about visitors to the Motorola™ website and use it for product and service development and to improve the quality of Motorola’ products and services. If Motorola does associate the information we collect using cookies and other technology with your Personal Information, then it will become “Personal Information” and will be protected as described above.
How We Use and Share Personal Information
Use of Your Personal Information
Motorola will not rent, share, or sell your Personal Information to unaffiliated third parties for their own marketing use. Motorola uses your Personal Information to provide services to you as requested, and to respond to requests that you may send to Motorola. To provide you with information on goods and services, which may be of interest to you, Motorola may use your information in several ways:
To Serve You
Motorola uses your Personal Information to communicate with you, and to deliver to you our products and services. Motorola also uses your Personal Information to process your requested transactions, and to provide customer service. Motorola also uses this information to respond to your requests or inquiries. Further, Motorola may use the information you provide to tailor our marketing programs and campaigns, and provide you with newsletters, articles, alerts, announcements, invitations, and Motorola’ own data analysis. These uses will help you better understand how Motorola’ products and services impact you and those you care for, and will help Motorola to track and respond to concerns, prevent fraud, and further develop and improve Motorola’ products and services.
Sharing
Third Party Services
Motorola may disclose your Personal Information to our service providers, who will use your information in accordance with our instructions. This may include Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Motorola website and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/ (link is external), and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout (link is external).
In addition, Motorola may also offer you access to third party sharing functionality, such as third party social media widgets/tools/buttons. Note that if you use that functionality, your use is subject to the third party’s privacy policy and terms. As with all links to non-Motorola websites, content, or services, Motorola recommends that you read the privacy policies and terms associated with third party properties carefully.
Validation
Some Motorola products, services and information we offer may only be suitable for/accessible to individuals meeting certain eligibility or other criteria. In such cases, Motorola may verify that you meet such criteria. For example, certain information relating to Motorola’ products is only intended for and accessible to professional wholesalers.
Special Programs
From time to time, Motorola may offer special programs, activities, events or promotions via the Motorola website (“Special Programs”) that have separate terms, privacy notices and/or consent forms that explain how any Personal Information you provide will be processed in connection with the Special Program. Motorola strongly suggests you review the terms applicable to the Special Program before participating.
For Legal Reasons
Consistent with applicable law, Motorola will disclose Personal Information when required to do so by law or in response to an enforceable governmental request. Motorola may also disclose Personal Information if Motorola has a good faith belief that access, use, preservation, or disclosure of the information is necessary to detect or address fraud, security or technical issues. In addition, we may disclose your Personal Information to our affiliates and to others where needed to affect the sale or transfer of business assets, to enforce our rights, protect our property, or protect the rights, property or safety of others, or as needed support external auditing, compliance and corporate governance functions. For any sensitive Personal Data will ask you for your explicit consent before sharing.
Retention
Motorola will retain your Personal Information only for the period necessary to fulfill the purposes outlined in this Policy. However, under certain circumstances, Motorola may be required to retain your Personal Data for longer periods as required or permitted by law, or as necessary to protect its rights and interests.
SMS Messaging Consent and Privacy
Motorola will use your phone number and SMS consent to provide updates about your orders, deliveries, or other relevant information to ensure a smooth and reliable experience with us. Your privacy is our priority, and your phone number and consent will not be shared with third parties or affiliates for marketing purposes. Our SMS communications are designed to keep you informed and enhance your experience. You can opt out at any time by following the instructions in the messages, or by contacting us directly.
Cookies Policy
Introduction
Motorola uses cookies on the Motorola Website. This Motorola Cookies Policy explains what cookies are, how Motorola uses cookies, how third parties Motorola may partner with may use cookies on the Motorola Website, your choices regarding cookies and further information about cookies.
In so far as those cookies are not strictly necessary for the provision of the Motorola Website and Motorola services, Motorola will ask you to consent to or reject Motorola use of cookies when you first visit the Motorola Website.
About Cookies
Cookies are small pieces of text sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. In other words, a cookie is a file containing an identifier (a string of letters and numbers) that is sent by your web browser by a website you visit.
A cookie file is stored in your web browser and allows the Motorola website or a third party to recognize you and make your next visit easier and the use of the Motorola website more useful to you.
Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
How Motorola uses Cookies
When you use and access the Motorola Website, Motorola may place a number of cookies files in your web browser.
Motorola uses cookies for the following purposes: to enable certain functions of the Motorola Website, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising. Motorola uses both session and persistent cookies on the Motorola Website, and Motorola uses different types of cookies to run the Motorola Website. For example, Motorola may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
Third-Party Cookies
In addition to Motorola’ own cookies, Motorola may also use various third parties’ cookies to report usage statistics of the Motorola Website, deliver advertisements on and through the Motorola Website, and so on.
Cookies Used by Motorola
Motorola uses cookies to help Motorola analyze the use and performance of the Motorola Website and services.
Cookies Used by Motorola' Service Providers
Motorola’s service providers use cookies and those cookies may be stored on your computer when you visit the Motorola Website.
Motorola uses Google Analytics to analyze the use of the Motorola Website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to Motorola’s Website is used to create reports about the use of the Motorola Website. Google's privacy policy is available at: https://www.google.com/policies/privacy.
Managing Cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
https://support.google.com/chrome/answer/95647?hl=en - (Chrome)
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences - (Firefox)
http://www.opera.com/help/tutorials/security/cookies - (Opera)
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies - (Internet Explorer)
https://support.apple.com/kb/PH21411 (Safari)
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on this Motorola Website.
Your Privacy Rights
Motorola will ensure that you can exercise your rights pertaining to your Personal Information, including rights as provided by various data protection laws. Motorola therefore informs you that you are entitled:
- to have access to your Personal Information upon simple request – that is, you may receive a copy of such data (if requested), unless such data is made directly available to you, for instance within your personal account
- to have access upon simple request, and free of charge, the categories and names of addresses of third parties that have received Personal Information for direct marketing purposes
- to obtain a rectification of your Personal Information should it be inaccurate, incomplete or obsolete
- to obtain the deletion of your Personal Information in the situations set forth by applicable data protection law (the 'right to be forgotten')
- to withdraw your consent to the data processing without affecting the lawfulness of processing, where your Personal Information has been collected and processed on the basis of your consent
- to object to the processing of your Personal Information (where it has been collected and processed on the basis of legitimate interests of Motorola) in which case we may ask you to justify your request by explaining to us your particular situation
- to request a limitation of the data processing in the situations set forth by applicable law, and
- to have your Personal Information directly transferred by Motorola to a third-party processor of your choice (where technically feasible and when processing is based on your consent).
Information Security
Motorola is committed to protecting the security of the information Motorola collects, including the Personal Information you provide, and the non-identifiable information Motorola collects via cookies and automated tools. Motorola has implemented an information security program that contains appropriate administrative, technical and physical controls that are reasonably designed to safeguard the information Motorola collects and to minimize the chance of unauthorized access, misuse, alteration, destruction or loss.
Motorola reviews its information collection, storage, and processing practices, including physical security measures to prevent unauthorized access, and Motorola restricts access to Personal Information to employees, contractors or trusted partners who need that information to process it as described.
Changes to this Privacy Policy
From time to time, Motorola may update this Privacy Policy to reflect new or different privacy practices or to reflect changes in industry standards or legal requirements. Motorola will place a notice online when Motorola makes material changes to this the Privacy Policy.
If the changes Motorola seeks to implement will materially affect the way Motorola uses or discloses previously-collected Personal Information, Motorola will notify you about the change before it goes into effect by sending a notice to the primary email address associated with your account.
How to Contact Us
Please contact Motorola if you have any questions or comments about our privacy practices or this Privacy Statement.
You can reach Motorola online anytime at: www.motorola.mobilesentrix.com. You can also reach us via mail or by phone at:
